Terms of Service

1. Who we are

“VendCura”, “we”, “us”, and “our” refers to the operator of the Service. If you need our registered company details for contracting, please contact us via the Contact page.

2. Eligibility and account access

• - You must be at least 18 years old and able to enter into a binding contract to use the Service.
• - You are responsible for maintaining the confidentiality of your login details and for all activity under your account.
• - At launch, plans include one login per company. You must not share credentials outside your organisation or permit unauthorised access.

3. The Service

VendCura allows you to upload RAMS documents and receive an output intended to support faster, more consistent review. Outputs may include: a summary, risks found, mobilisation blockers, a risk score/band, and recommendations, delivered in a consistent format and available as a downloadable TXT report.

Outputs depend on the content and quality of the uploaded document (for example, scanned or low-quality PDFs may reduce readability and require extra processing).

4. Your responsibilities

• - You confirm you have the right to upload each document you submit to VendCura.
• - You are responsible for verifying outputs before acting on them, including before any mobilisation or site-start decision.
• - You are responsible for ensuring the RAMS are appropriate for the specific work, site conditions, and legal duties applicable to your activities.
• - You should use VendCura as decision support and a consistent screening layer, not as a substitute for competent review—especially for higher-risk work.

5. Acceptable use

You agree not to misuse the Service. In particular, you must not:

• - Upload unlawful, harmful, or infringing material.
• - Attempt to access data or systems outside your account or bypass security controls.
• - Interfere with or disrupt the Service (including through automated abuse or excessive load).
• - Use the Service to develop or improve competing products through scraping or reverse engineering.

6. Plans, usage limits, and “analyses”

The Service is offered on subscription plans based on monthly analysis volume. One “analysis” means one RAMS document processed to generate findings, recommendations, and a TXT report. Scanned/low-quality PDFs may count as two analyses where extra processing is required (as described on the Pricing page).

We may apply reasonable technical limits to protect the Service (for example, file size limits or rate limits). We may update plan details, pricing, or limits from time to time; any changes will be communicated via the Service or your account area.

7. Payments, billing, and cancellation

• - Subscriptions are billed in advance on a recurring basis (monthly unless otherwise stated).
• - Prices are shown excluding VAT unless stated otherwise. VAT and other taxes may apply.
• - You authorise us (and our payment providers) to charge your payment method for recurring fees until you cancel.
• - You can cancel at any time. Unless otherwise stated, access continues until the end of your current billing period.
• - Fees are non-refundable except where required by law or expressly stated at the point of purchase.

8. Your content and permissions

You retain ownership of the documents you upload (“Customer Content”). You grant VendCura a limited, non-exclusive licence to host, process, and analyse Customer Content solely to provide and operate the Service for you, including generating and delivering outputs and TXT reports.

You are responsible for ensuring Customer Content does not infringe third-party rights and does not contain unlawful material.

9. Intellectual property

VendCura and the Service (including software, designs, workflows, scoring logic, and presentation) are owned by VendCura or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Service.

10. Confidentiality

We treat Customer Content as confidential and use it only to provide the Service. We may disclose information if required by law or valid legal process, or to protect the security and integrity of the Service.

11. Service availability and changes

We aim to provide a reliable service, but we do not guarantee uninterrupted availability. The Service may be unavailable due to maintenance, upgrades, outages, or events outside our reasonable control. We may update or modify the Service over time, including adding, removing, or changing features.

12. Warranties and disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties and conditions, whether express, implied, or statutory, including fitness for a particular purpose and non-infringement.

VendCura outputs are decision support. They may not be complete, accurate, or suitable for your specific site conditions or work scope, and you must independently assess and validate outputs before relying on them.

13. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to the paragraph above, to the maximum extent permitted by law:

• - VendCura will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, business, goodwill, anticipated savings, or data.
• - VendCura will not be liable for decisions you make based on outputs, including mobilisation or site-start decisions, or for third-party acceptance/rejection of any submission.
• - Our total liability arising out of or related to the Service will not exceed the total fees paid by you for the Service in the 12 months immediately preceding the event giving rise to the claim.

14. Indemnity

You will indemnify and hold harmless VendCura from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your Customer Content, (b) your misuse of the Service, or (c) your breach of these Terms.

15. Suspension and termination

• - You may stop using the Service and cancel your subscription at any time.
• - We may suspend or terminate access if we reasonably believe: (a) you have breached these Terms, (b) your use poses a security risk, or (c) continued provision would breach law.
• - Upon termination, your right to use the Service ends. Certain sections of these Terms will survive termination (including liability, IP, confidentiality, and indemnity).

16. Privacy

Our Privacy Policy explains how we collect and use personal data. By using the Service, you acknowledge the Privacy Policy.

17. Consumer rights (if you are a consumer)

VendCura is primarily intended for business use. If you are a consumer, nothing in these Terms affects your statutory rights under applicable consumer protection laws.

18. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (for example, via the Service or email). Continued use after the effective date means you accept the updated Terms.

19. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory law provides otherwise.

20. Contact

For questions about these Terms, please contact us using the Contact page.